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Understand Your Rights Before You Start

These terms govern how your account works on 111com, including how we handle your data, process payments through JazzCash, Easypaisa, and Raast, and what applies based on your region. Access to our platform depends on local law and is only available where eligible.

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What Our Account Policy Covers

111com Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Your use of 111com is subject to the terms set out on this page. Eligibility is determined by your location and local law — if access to online gaming platforms is restricted where you are, these terms do not override that restriction. You are responsible for

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confirming whether use is permitted in your region before opening or operating an account. When you deposit through JazzCash, Easypaisa, or Raast, you confirm that the wallet or account belongs to you and that the funds are yours. We do not accept third-party payment arrangements. Withdrawals
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are processed back to the same method used for the deposit where that method supports outbound transfers. If a mismatch is flagged during verification, we will contact you through your registered account details before releasing any funds. Account ownership is strictly individual. Sharing login credentials or
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operating multiple accounts is a breach of these terms and may result in your account being suspended pending review. Any disputes related to a transaction should be raised through the support channel listed on this page. We aim to respond and resolve account-level queries within a
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reasonable time, though resolution timelines depend on the nature of the dispute and the documentation you provide.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

HOW WE HANDLE POLICY

Data, Security and Account Accountability

We hold your account data only as long as it is needed for the purpose it was collected — this includes transaction records tied to JazzCash, Easypaisa, or Raast payments, identity verification documents and login history. When data is no longer required, we remove it in line with our internal retention schedule. You can request a summary of what we hold at any time through the Help Centre.

Data Retention

We keep transaction records and account data for as long as required by our operating policy. After that period, records are deleted or anonymised. You may request access to your data at any time.

Account Security

Your account is protected with OTP verification on login and on withdrawal requests. We never ask for your JazzCash or Easypaisa PIN over chat or email — flag any such request to support immediately.

Cookie Use

We use session cookies to keep you logged in across browser tabs and to remember your payment method preference. You can clear cookies from your mobile browser settings at any time without losing your account.

Policy Change Notice

When we update these terms, we notify you via your registered email or an in-account message before the change takes effect. Continued use of the platform after that notice means you accept the updated terms.

POLICY CONTACT PATHS

Reach Us About a Legal or Policy Matter

If you have a question about these terms, want to request a copy of your account data, or need to raise a compliance concern, our support team handles policy queries directly. Reach out through any of the channels below with your registered account details ready.

Email Support Send your policy or data query to our support email. Include your account reference and a clear description of what you need. We respond to written requests in the order they arrive.

Live Chat Open the chat window from any page on 111com. For legal queries, select the Account or Policy topic when prompted. A support agent will pick up and log your request directly.

Account Help Centre Log into your account and navigate to the Help section. From there you can submit a formal request for data access, account review, or a policy clarification without leaving the platform.

Common Legal and Account Policy Questions

These are the questions we hear most often about account terms, data rights and eligibility. If yours is not here, open a chat or submit a request through the Help Centre.

Eligibility depends on local law in your region. We only provide access where local law permits online gaming platforms. Check your local regulations before opening an account with us.

Yes. Log in, go to the Help Centre, and submit a data access request. Include your account reference. We will compile and send your records through your registered contact details.

After closure, we retain transaction and identity records for the period required by our policy, then delete or anonymise them. You can ask us to confirm when deletion is complete.

Verification confirms the wallet — JazzCash, Easypaisa, or Raast — belongs to you, not a third party. This protects your funds and keeps your account in good standing under our terms.

Contact support immediately through live chat and request an account freeze. Change your login credentials and your linked JazzCash or Easypaisa PIN as soon as possible after reporting.

We send a notification to your registered email or place an in-account message before any update goes live. Review the notice and contact support if any part of the change is unclear.

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Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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Understand Your Rights Before You Start

Data, Security and Account Accountability

Reach Us About a Legal or Policy Matter

Common Legal and Account Policy Questions

01 Am I eligible to use 111com in Pakistan?

02 Can I request a copy of the data 111com holds on my account?

03 What happens to my data if I close my account?

04 Why does 111com verify my payment method before releasing a withdrawal?

05 What should I do if I think my account has been accessed without my permission?

06 How will I know if these legal terms are updated?

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